Warranty Policy

Warranty period

This product provides a 14-month limited warranty service from the date of production. (based on the serial number of the item).

Warranty scope

The following situations are product quality issues and can enjoy free repair or replacement services:

1.     Heating head

Failure of the heating function due to nonhuman damage, such as failure to heat.

2.     Main Body

Circuit board failure, such as short circuit, program error, resulting in failure to start.

3.     Battery

Battery bulging, leakage, inability to charge and discharge (Except for artificial overcharging, over-discharging or using non-original chargers).

4.     Other manufacturing defects

Product shell cracks, poor sealing, resulting in water leakage (not due to falling or external impact).

No warranty scope (personal improper use or external reasons)

The following situations are not covered by the warranty, and the user must bear the cost of repair or replacement:

1.     Man-made damage

Physical damage caused by falling, impact, or squeezing of the product (such as shell cracks, screen shatters).

Liquid enters nonwaterproofed parts (such as water in the heating head, main body, and base electric parts).

2.     Improper use

Failure caused by using nonoriginal accessories (such as third-party chargers, nonstandard batteries).

Failure to operate according to the instructions (such as burning without tobacco loaded, overload use, and water ingress of equipment during washing).

3.     Force majeure or environmental factors

Damage caused by lightning strikes, extreme temperature or humidity environments.

Natural disasters (such as fires, floods) or man-made accidents.

4.     Consumables and wearing parts

Wear and tear of the heating head during normal use.

Normal battery aging (capacity decay to more than 70% of the nominal value).

5.     Self modification or repair

Failures caused by users' unauthorized disassembly, welding, etc.

6.     Other exemptions

Product serial number or anti-counterfeiting label has been tampered with or torn.

Expired warranty period or unable to provide valid purchase certificate.

Notes

1.     Keep the purchase receipt and complete packaging (may be required for return or exchange).

2.     Please read the instructions carefully before use to avoid operating errors.

3.     This policy does not include indirect losses caused by product problems (such as damage to other equipment, personal injury, etc.).

4.     The final right of interpretation of this policy belongs to the brand.